We build tailor-made AI agents for better customer experiences
Growth starts with the customer
Our goal is to enable businesses to give truly personalized, concierge-level experiences to each one of their customers.
This means a dedicated Copilot for each customer and, at the same time, a scalable AI that handles millions of inquiries instantly and at human quality for the business.
We believe that growth and business success is ultimately a function of customer satisfaction and results, and just as a 10x engineer is ten times more productive than their peers, we want Orygo AI agents to 10x businesses' ability to support, onboard, help customers experience your product, and retain them at scale.
Implementation is as important as technology
To achieve our mission, we are building Orygo into the best possible platform to create tailor-made AI customer-facing agents and combining it with a dedicated, custom implementation service to ensure top AI performance and results.
We know firsthand that deploying truly effective, best-in-class agents is not easy and requires good setup and continuous AI training and optimization. Strong product and technology is not enough.
We assign an AI implementation engineer to each one of our business customers with full ownership over the project, from setup to training, integrations, testing, and optimization.
Customers
We work with amazing companies such as ShopCircle, Spiagge.it, TeamSystem and ReleaseIT, helping them deliver exceptional customer experiences through our tailor-made AI agents.
Capabilities
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Chat: Easy, flexible, and customizable chat widget—embed on any website in minutes.
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Email: AI support via email for customer inquiries.
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Voice: Inbound phone support with voice AI agents.
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API usage: Track API usage, costs, and performance metrics in real-time.
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Playground: Internal webchat for testing, training, and internal team usage.
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Knowledge: Turn past tickets, website content, and docs into FAQs for the agent.
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Operating Procedures: Natural language instructions for agents to execute multi-step procedures like returns, account updates, or troubleshooting.
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API Actions: Connect to external systems via custom APIs to check order status, update records, or retrieve information.
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Integrations: Integrate with CRMs, helpdesks, e-commerce platforms, and communication tools.
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Escalation: Open tickets, book phone calls, or schedule video consultations when needed.
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Topics Analysis: AI analyzes conversations, identifies topics, and ranks the most frequently asked questions.
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Quality Audit: Rate answer quality, reasoning process, and tool usage to improve training and agent performance.
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Did We Resolve (DWR): Follow up with customers via email or SMS to confirm issue resolution.
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Feedback and NPS: Collect customer reviews, Net Promoter Scores, and feedback.
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AI Analysis: AI analyzes conversations to extract recommendations, insights and labels them with tags for quality tracking and continuous improvement.
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Glossary: Train the agent with industry terms, product names, and company terminology for the agent.
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Authentication: Collect customer name, email, or phone number to run authenticated operations or retrieve data from CRM or ERP systems.
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Customer History: Store conversation history and customer interaction records for each customer.
What we value and how we act
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Deep care for our craft: Our goal is to build best-in-class AI agents. We think useful, high-quality AI agents and applications are extremely important for businesses, and we really care about doing this in the best way possible.
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Clear ownership: AI failure at the business level is often an ownership problem. Our approach is to take ownership of the project and the results. We consider ourselves fully responsible for the quality of the AI agents we build.
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Speed: We must always strive to build and ship at high speed. We believe rapid iteration and massive improvements are the only true path to building great and meaningful products.
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Customer results: The most important thing for an AI agent is to be useful and solve bottlenecks that weren't possible before AI. This means what we do must always move the needle.
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Simplicity: Let's keep things simple.
Contacts
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Write us: hello@orygo.ai
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