We build tailor-made AI agents for better inbound sales and support.
Growth starts with the customer.
Our goal is to enable businesses to support customers at scale and provide truly personalized, concierge-level experiences for each one of them.
We believe that growth is ultimately a function of customer satisfaction and results, and we want Orygo AI agents to 10x businesses' ability to support, convert,onboard, and retain them at scale.
AI to solve bottlenecks.
Customer ops are labor intensive and create real bottlenecks to growth and great experiences. Businesses are often forced to choose between volume and quality / personalization.
We believe the mission of AI agents in businesses is to solve these bottlenecks and improve sales and support by orders of magnitude.
Implementation is as important as technology.
To achieve our mission, we are building Orygo into the best possible platform to create tailor-made AI customer-facing agents and combining it with a dedicated, custom training and optimization service to ensure top AI performance and business results.
Strong product and technology is not enough. We assign an AI forward deployed engineer to each one of our customers to setup, train, and optimize the agent down to the minimum detail. Very simple, very old-fashioned, super boring, extremely effective.
Maximum AI transparency and control.
We think transparency is key to making AI work well. The “black box effect” is the main problem holding things back. It's simply not possible to properly train and optimize an AI agent without understanding why it produces certain answers and what logic it follows.
Our approach is to make detailed conversation logs central to Orygo. Every step the AI takes must be visible and auditable: reasoning, tool calls, automatic monitoring tags, errors, and everything relevant. This way, AI agents can be trained and optimized topic by topic, conversation by conversation.
Customers
We work with amazing companies such as ShopCircle, Spiagge.it, TeamSystem and ReleaseIT, helping them deliver exceptional customer experiences through our tailor-made AI agents.
Capabilities
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Chat: Easy and customizable chat widget to embed on your website.
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Email: AI support via email for customer inquiries.
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Voice: Inbound phone support with voice AI agents.
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API usage: Deploy the agent via API within your systems for maximum flexibility.
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Playground: Internal web chat for testing, training, and internal team usage.
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Knowledge: Turn past tickets, website content, and docs into FAQs for the agent to answer.
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Operating Procedures: Natural language instructions for agents to execute multi-step procedures like returns, account updates, or troubleshooting.
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API Actions: Execute actions on external systems via custom APIs to check order status, update records, or retrieve information.
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Integrations: Integrate with CRMs, helpdesks, e-commerce platforms, and communication tools.
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Escalation: Open tickets, book phone calls, or schedule video consultations when needed for human intervention.
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Topics Analysis: AI analyzes conversations, identifies topics, and ranks the most frequently asked questions to help with training and optimization.
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Quality Audit: Rate answer quality, reasoning process, and tool usage to improve training and agent performance to better answer future questions.
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Did We Resolve (DWR): Follow up with customers via email or SMS to confirm issue resolution to ensure the customer is satisfied.
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AI Analysis: AI analyzes conversations to extract recommendations, insights and labels them with tags for quality tracking and continuous improvement.
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Glossary: Train the agent with industry terms, product names, and company terminology for the agent.
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Authentication: Collect customer name, email, or phone number to run authenticated operations or retrieve data from CRM or ERP systems.
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Customer History: Store conversation history and customer interaction records for each customer.
What we value and how we act
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Deep care for our craft: Our goal is to build best-in-class AI agents. We think useful, high-quality AI agents and applications are extremely important for businesses, and we really care about doing this in the best way possible.
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Clear ownership: AI failure at the business level is often an ownership problem. Our approach is to take ownership of the project and the results. We consider ourselves fully responsible for the quality of the AI agents we build.
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Speed: We must always strive to build and ship at high speed. We believe rapid iteration and massive improvements are the only true path to building great and meaningful products.
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Customer results: The most important thing for an AI agent is to be useful and solve bottlenecks that weren't possible before AI. This means what we do must always move the needle.
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Simplicity: Let's keep things simple.
Contacts
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Write us: hello@orygo.ai
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