We build tailor-made AI agents
for exceptional customer support
5K Monthly Conversations.
65% AI resolution rate.
12K Monthly Conversations.
65% AI resolution rate.
10K Monthly Conversations.
70% AI resolution rate.
2K Monthly Conversations.
55% AI resolution rate.
3K Monthly Conversations.
45% AI resolution rate.
The Problem We Solve
Self-service AI support agents fail in the wild.
Yet they are crucial to scaling customer ops and concierge-quality shopping assistance.
Training matters more than technology when it comes to AI agents' performance.
You have limited knowledge of how to do it effectively. You don't have time to extensively train an AI agent.
It is extremely hard to train AI agents up to top-notch, human-level support.
Most vendors offer tools only, not implementation.
Most vendors offer off-the-shelf agents, but customization and full integration is key for great results.
Customer assistance knowledge is still tribal and not perfectly mapped.
Our Solution: Product + Dedicated
End-to-End Implementation
01
Best-in-Class AI Agent Technology
Platform to train and customize AI customer-facing agents with the most advanced AI capabilities available.
02
Extensive AI Training & Optimization
Dedicated implementation service with extensive AI training and optimization through hands-on work with your team.
03
Full Customization & Integration
Complete AI customizability and integration to your business processes, systems, and goals for maximum impact.
Our Mission
To make it extremely easy for businesses to adopt fully personalized, world-class customer-facing AI agents.
Why It Matters
No AI means falling behind: slower support, overwhelmed teams, missed sales, and a subpar customer experience.
Poorly trained agents threaten everything: customer satisfaction, retention, and revenue.
AI agents should solve volume bottlenecks and improve customer experience and sales, not become the bottleneck themselves.
Train AI Entirely Through Natural Language
Test Playground
Internal chat to test, train and debug OrygoAI agents.
Trainer
Imports ticket history to convert them into knowledge base and structured procedures.
Knowledge Base
FAQs and reference content that enable AI agents to answer informational questions.
Actions
Operational tasks the AI agent can execute on external systems to solve cases.
Procedures
Step-by-step processes for each contact scenario that the AI follows to resolve inquiries.
Triage & Escalation
Automatically classifies issues and escalates complex or sensitive cases.
Glossary
Centralized definitions of key terms, policies, and domain-specific concepts.
Provide Concierge AI Sales Assistance
Generate Personalized Recommendations
By combining search, customer history and product combinations.
Search Products
Across the website using natural language.
Provide Product Info
Specs, and availability directly to customers.
Compare Products
By highlighting differences in features, pricing, and benefits.
Provide Discounts
Directly during customer interactions, when it is most relevant.
Prepare Cart and Draft Orders
To facilitate conversion and shopping.
Book Appointments
And escalate when necessary or VIP customer.
Solve Post-Sales Issues Autonomously
Cancel Orders
Instantly cancel orders and notify customers.
Manage Changes & Returns
Process returns and order updates automatically.
Change Orders Info & Address
Update order details and shipping info seamlessly.
Provide Order Status & Tracking
Deliver real-time shipping updates.
Offer Technical Support
Solve Q&A and common product or service issues.
Provide Invoices and Receipts
Generate and share billing documents instantly.
Surgically Precise AI Conversation Analysis
Volume of conversations managed
Autonomous Resolution Rate
Quality performance (1-5 stars)
Full Conversation Audits and visibility
Full AI logic and mechanics Audits and visibility
Intents Analysis
Anger detection
Urgency detection
Sentiment analysis
Readiness to buy
Lead Capture
Product Search Insights
Product Q&A extraction
Customizable Watchtower
For detection, classification and scoring conversations analysis.
Deploy Anywhere: AI Support Should Be Omnichannel
Chat
Voice
API
Crisp
Gorgias
Zendesk
Text Helpdesk
Slack
Discord
Coming Soon
Messenger
Coming Soon
FreshDesk
Coming Soon
Intercom
Coming Soon
Callbell
Coming Soon
+
Custom Channels
Fully Integrate With Your Systems
Shopify
Magento
Salesforce
HubSpot
Atlassian
Notion
BigCommerce
Stripe
MedusaJS
+
Custom Integrations
Missing a custom integration? We can build it for you in a few days.
2–3 Weeks Roadmap to Go Live
Step 1
Kickoff Call
We meet your team and gather key requirements, understand your current operations, and define the main priorities together.
Step 2
AI Training
We analyze your past tickets and transform them into the best possible knowledge base. We integrate the AI agent into your systems and add operating procedures and AI Actions.
Step 3
AI Testing
We run tests with your team using real customer inquiries and optimize until we reach human-quality performance.
Step 4
Go Live
The AI agent goes live. Ideally, it starts as a copilot and then becomes customer-facing shortly after that.
Ongoing
Continuous Optimization
We run weekly or bi-weekly performance audits and optimization sessions with your team based on volume and AI agent performance.
Our Principles
Few Customers, 100% Customer Success
We prefer working with fewer customers so we can focus relentlessly on each one until we deliver exceptional results.
High-Speed Development
Every new AI capability is built on customer request and delivered with max quality. AI agents achieve full utility when they operate close to human workers.
Extreme Vertical Focus
We build customer assistance AI agents only. Nothing else. World-class AI agents are built on deep specialization and obsessive improvement.
Extensive AI Training
Training is 10x more important than base technology for AI agents. We dedicate time and effort until the AI reaches above-human quality.
Dedicated AI Engineering Service
We build AI agents end-to-end, optimize them with you weekly, and provide a dedicated engineer as a true tech partner.
Maximum Customization & Integration
AI agents must feel fully part of your product. They must be completely customized for you and integrated with your systems.
Maximum Transparency
Everything about the AI agent is visible and editable: performance, reasoning, and conversation logs. Transparency is key to optimization.
Pay Only for Work Done
We consider AI agents as robots that should be paid for the work they do. No subscriptions, no setup fees. We start getting paid when we go live.
Let's Chat
Hi, I'm Davide, pleased to meet you! I'm an AI engineer and the founder of OrygoAI.
My background: After 8 years in data and software engineering, and a first startup under my belt, I have been completely focused on autonomous AI agents for the last 2 years, and noticed how most of them fail in the wild due to poor training and implementation.
Our mission: Orygo was started with the mission to build truly exceptional agents that deliver amazing customer support work and to see this technology shine in the world. We aim to reach this goal by building Orygo into the absolute best platform for training and deploying tailor-made AI customer-facing agents, and delivering on top of it the best possible custom training and optimization service to ensure top AI performance.